For products not meeting the expectations for any reason you 15 days from the date of receipt. All items returned must not pretend have been used or damaged must also be returned in their original packaging and all accessories, where appropriate, to accompany him and accompanied by the invoice sent to you.

ElZapatoRojo.com only sell quality products as they are checked quality, so in case it decided to return a product, once we in our possession will be tested to ensure they have not been used or damaged, and the conditions set forth above, in that case proceed with the reimbursement, running ElZapatoRojo.com the cost of return. (It is advisable to use cotton bags trying shoes to avoid any scratches on the sole or other damage).

In case of return and will refund the amount of your purchase without transportation costs the client only if the purchase was made in the following countries: Spain, Portugal and Andorra, performing a full refund (after checking the condition of the returned product) to same account number from which payment was made or with a transfer bank, owing us to do so, provide your account number, or through a check rated bank, which will be sent certificate to the address you provided on your order. If they do not belong to these countries listed above, the cost of transport, customs, or duties, such return shall be borne by the customer.

The order you wish to return must be sent to the following address: C / Cordoba, 8 CP 41004 Sevilla, Spain.

If you have any doubt about a refund do not hesitate to contact us to your customer that we put at your disposal 68 954 +34 92 71.

If your return does not meet these conditions and not accepted, ElZapatoRojo.com will contact you to offer the option to give back items not
have been accepted. All expenses incurred for the return of these items, taxes or customs duties borne by yourself. If you do not accept this option ElZapatoRojo.com can keep the items and the amount thereof.

At the time ElZapatoRojo.com verify that all the above conditions above have been fulfilled to proceed to send you an email informing you of the acceptance of refund.

From that date and within 15 working days, proceed to the return of amount of your purchase at no charge for shipping.

In the event that the request had been made from outside the countries listed above, shipping charges, customs or duties, shall be borne by the buyer.

ElZapatoRojo.com